Shipping & Returns
Shipping Policy
At Luxe Candle Dept., we strive to ensure that every order is handled with care and reaches you promptly.
Processing & Shipping Times
- All orders are processed within 1-2 business days.
- Standard Shipping (Royal Mail 48hr Tracked): Orders will arrive within 3-5 business days. This option is free for orders over £40, or £3.99 for orders below £40.
- Express Shipping (Royal Mail 24hr Tracked): Orders will arrive within 1-3 business days. This option is available for £5.
Shipping Area
Currently, we offer shipping exclusively within the UK. However, we’re working on expanding our services to provide worldwide shipping soon!
Tracking
Once your order is shipped, you will receive tracking information via email to keep you updated on your package’s journey.
Returns Policy
Your satisfaction is essential to us at Luxe Candle Dept. If you experience any issues with your order, we’re here to help.
Refunds & Replacements for Defective Products
If your candle arrives defective or broken, please reach out to us within 14 days of receiving your order through our Contact page. We will gladly offer a replacement product or provide a full refund as per your preference.
Returns
Due to the nature of our products, we accept returns only if the candles are in unused condition and within 14 days of arrival. Please contact us through our Contact page to initiate a return, and we’ll provide instructions on how to proceed.
14-Day Money Back Guarantee
We’re confident you’ll love our candles. However, if you use our product and feel it didn’t meet your expectations, we offer a 14-day money-back guarantee. Just reach out to us via our Contact page, and we’ll arrange a full refund, no questions asked.
Contact Us
For any issues with your order, including returns, replacements, or refunds, please visit our Contact page. Our team will be in touch promptly to resolve your concerns.